Stop Error 0x0000007E After SP3 is installed
This problem only appears on some systems after upgrading to SP3. This particular problem on systems that have been prepared with SysPrep. The sysprep image was created on an Intel based computer, and then the sysprep image is deployed on a Non-Intel system such as an AMD processor. In these cases, the registry entry for Intelppm is incorrectly set and causes the computer to go into a continuous reboot after the service pack has installed.
How To Fix This Problem?
Follow these steps to resolve this issue with the computer not booting correctly after SP3 is installed.
1) Start your computer in Safe Mode.
2) Click on Start, Run, and type REGEDIT and press Enter. This will open the Registry Editor.
3) Click the pluses(+) next to the following registry keys to navigate to the correct spot.
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Intelppm
4) In the right hand column find the entry titled START and double-click on it
5) Change the number to 4 and click Ok
6) Close the Registry Editor
7) Shut down your computer and restart
This time the computer should restart normally and finish the installation of SP3.
Of course, it should be stated that if you are unsure of any of these procedures, please do not complete them and ask for assistance from a local computer tech, family friend, or other knowledgeable person.
Friday, 29 January 2010
"Copy to CD" option is not available in My Pictures folder
If you are using Windows XP, you may have a digital camera as well and use the My Pictures folder to store your digital images. On the side menu, you can view the images as a slide show, order prints online, print pictures, and copy the images to CD.
Sometimes, however, the option for "Copy to CD" has disappeared. Follow the directions below to correct this issue when this option does not show on the Picture Tasks menu.
1). Check to see if the CD-RW or DVD-RW is functioning properly.
~Right-click on My Computer
~Click on Properties
~Click on Hardware
~Click on Device Manager
~Click the plus (+) next to CD/DVD Drives and make sure the drive is functioning properly. If it has a yellow checkmark next to the drive, this is the cause of the problem. You'll need to right click on the drive, click on Properties and check the device status under the General tab to see why the drive is having difficulty.
2) If the drive is functioning properly, examine these other options
~Open My Computer
~Right click on the CD-RW or DVD-RW drive and click on Properties
~Click on the Recording tab
~In the Desktop CD Recording section, make sure the "Enable CD recording on this drive" is checked, if it isnt check the box. This is the problem.

This should resolve the problem, and you should have the "Copy to CD" option available again.
Sometimes, however, the option for "Copy to CD" has disappeared. Follow the directions below to correct this issue when this option does not show on the Picture Tasks menu.
1). Check to see if the CD-RW or DVD-RW is functioning properly.
~Right-click on My Computer
~Click on Properties
~Click on Hardware
~Click on Device Manager
~Click the plus (+) next to CD/DVD Drives and make sure the drive is functioning properly. If it has a yellow checkmark next to the drive, this is the cause of the problem. You'll need to right click on the drive, click on Properties and check the device status under the General tab to see why the drive is having difficulty.
2) If the drive is functioning properly, examine these other options
~Open My Computer
~Right click on the CD-RW or DVD-RW drive and click on Properties
~Click on the Recording tab
~In the Desktop CD Recording section, make sure the "Enable CD recording on this drive" is checked, if it isnt check the box. This is the problem.

This should resolve the problem, and you should have the "Copy to CD" option available again.
Code 39 error with DVD/CD-ROM drives in Windows XP or Vista
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
~Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.
To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
~Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.
To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
Wednesday, 27 January 2010
Error: "S32evnt1.dll. An installable Virtual Device Driver failed DLL initialization
Error: "S32evnt1.dll. An installable Virtual Device Driver failed DLL initialization"
Issue:
When you start the computer, you see an error message similar to "\ S32evnt1.dll. An installable Virtual Device Driver failed DLL initialization."
Solution:To fix the problem, edit the registry and restart the computer. Then update the Symevent files and restart the computer again.
Follow the directions for your version of Windows:
To edit the Windows XP registry
1. On the Windows taskbar, click Start > Run.
2. In the Run dialog box, type regedit
3. Click OK.
4. Go to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers
5. In the right pane, delete the VDD value.
6. In the left pane, right-click the VirtualDeviceDrivers key, and then click New > Multi-String Value.
7. Type VDD for the name of the new value.
8. Exit the Registry Editor.
9. Restart the computer.
Issue:
When you start the computer, you see an error message similar to "\ S32evnt1.dll. An installable Virtual Device Driver failed DLL initialization."
Solution:To fix the problem, edit the registry and restart the computer. Then update the Symevent files and restart the computer again.
Follow the directions for your version of Windows:
To edit the Windows XP registry
1. On the Windows taskbar, click Start > Run.
2. In the Run dialog box, type regedit
3. Click OK.
4. Go to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers
5. In the right pane, delete the VDD value.
6. In the left pane, right-click the VirtualDeviceDrivers key, and then click New > Multi-String Value.
7. Type VDD for the name of the new value.
8. Exit the Registry Editor.
9. Restart the computer.
Tuesday, 26 January 2010
You cannot add a printer and you receive printer spooler error messages in Windows XP
You may experience any of the following symptoms on your Windows XP-based computer:
~After you start your computer, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
~When you try to start the Print Spooler service, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
~When you try to stop the Print Spooler service, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
~When you click Start, and then click Printers and Faxes, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
~When you click Start, and then click Printers and Faxes to try to view your printers, no printers appear. This issue may occur even if you have a printer installed.
~When you click Add a printer, or when you try to print, you may receive the following error message and cannot add a printer:
Operation could not be completed.
Start computer in safe mode
Start the computer in safe mode so that you can remove spool files. To do this, follow these steps:
1).Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured to start multiple operating systems, you can press the F8 key when the Boot menu appears.
2).Select Safe Mode when the Windows Advanced Options menu appears, and then press ENTER.
3).If the Boot menu appears again and you are prompted to select the operating system on the computer, use the arrow keys to select the operating system, and then press ENTER.
Note For more information about how to start your computer in safe mode, click Start, click Help and Support, type safe mode in the Search box, press the ENTER key, and then click the Start Windows in safe mode topic.
Back to the top
Now delete spool printer and driver files
In safe mode, delete the spool printer and driver files. To do this, start Microsoft Windows Explorer, and then delete all the files and the folders in the following two folders (where C: is the drive where you have Windows XP installed):
C:\Windows\System32\Spool\Printers
C:\Windows\System32\Spool\Drivers\w32x86
Back to the top
Next, edit the registry
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
First, remove Windows NT subkeys
Remove the potentially problematic registry entries for Windows NT x86 service subkeys. These may have been installed by third-party printer setup programs and may be interfering with the print spool service. Use the following steps to keep the drivers, print spools, and registry entries that came with Windows on your computer and remove all others that may be causing issues.
Start Registry Editor. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
Locate and expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86
View the list of subkeys (subfolders). There should only be the following subkeys:
Drivers
Print Processors
If there are any subkeys other than the subkeys that are listed in step 2, follow these steps:
On the File menu, click Export.
In the File Name box, type the name that you want to use for this key, such as WindowsNTx86regkey, and then click Save.
NoteYou can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86
registry key to restore the key if you experience any issues after you complete this procedure.
Delete all the subkeys other than the subkeys that are listed in step 2. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when you are prompted to confirm the deletion.
Second, remove registry entries for printer drivers
Remove the potentially problematic printer driver subkeys, which may be interfering with the printer you want to use. These may have been installed by third-party printer setup programs. Use the following steps to keep the printer driver and registry entries that came with Windows on your computer and remove all others that may be causing issues.
1.Start Registry Editor if it is not open. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
2.Locate and then expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\DriversThe registry entries for the printer drivers that are installed on the computer are stored in the Version-x subkey or subkeys, where x is a number (typically 2 or 3).
3.Export the Version-x subkey or subkeys. To do this, follow these steps:
a).On the File menu, click Export.
b).In the File Name box, type the name that you want to use for this key, such as print driver, and then click Save.
4.Expand the Version-x subkey or subkeys, and then delete the printer driver entries. To do this, right-click each printer driver subkey, and then click Delete. Click Yes when you are prompted to confirm the deletion.
Third, remove registry entries for default print monitors
Remove the potentially problematic print monitor subkeys, which may be interfering with the printer you want to use. These may have been installed by third-party printer setup programs. Use the following steps to keep the print monitors and registry entries that came with Windows and remove all others that may be causing issues.
Start Registry Editor if it is not open. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
View the list of subkeys. There should only be the following subkeys for the default print monitors:
1.BJ Language Monitor
2.Local Port
3.PJL Language Monitor
4.Standard TCP/IP Port
5.USB Monitor
If there are any subkeys other than the subkeys that are listed in step 1, follow these steps:
a).On the File menu, click Export.
b).In the File Name box, type the name that you want to use for this key,such as MonitorsRegkey, and then click Save.
NoteYou can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience any issues after you complete this procedure.
Delete all the subkeys other than the subkeys that are listed in step 2. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when you are prompted to confirm the deletion.
Exit Registry Editor.
If you have a printer attached to the computer, disconnect the printer cable from the computer, and then restart the computer.
Back to the top
Now verify that the print spooler service is running
Verify that the print spooler service is running. To do this, follow these steps:
1).Click Start, right-click My Computer, and then click Manage.
2).Expand Services and Applications, and then click Services.
3).In the details pane, right-click the Print Spooler service, and then click Start (if it is stopped).
Exit Computer Management.
Finally, add a printer and print a test page
If you have a printer attached, reconnect the printer cable to the computer, install the printer by adding it to the computer through the Add Printer Wizard, and then try to print a test page. To install the printer you want, follow these steps:
1.Click Start, and then click Printers and Faxes.
2.Click Add a printer. The Add Printer Wizard starts.
3.Follow the instructions in the Add Printer Wizard to install the printer that you want.
4.Print a test page to make sure that you can print.
~After you start your computer, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
~When you try to start the Print Spooler service, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
~When you try to stop the Print Spooler service, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
~When you click Start, and then click Printers and Faxes, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
~When you click Start, and then click Printers and Faxes to try to view your printers, no printers appear. This issue may occur even if you have a printer installed.
~When you click Add a printer, or when you try to print, you may receive the following error message and cannot add a printer:
Operation could not be completed.
Start computer in safe mode
Start the computer in safe mode so that you can remove spool files. To do this, follow these steps:
1).Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured to start multiple operating systems, you can press the F8 key when the Boot menu appears.
2).Select Safe Mode when the Windows Advanced Options menu appears, and then press ENTER.
3).If the Boot menu appears again and you are prompted to select the operating system on the computer, use the arrow keys to select the operating system, and then press ENTER.
Note For more information about how to start your computer in safe mode, click Start, click Help and Support, type safe mode in the Search box, press the ENTER key, and then click the Start Windows in safe mode topic.
Back to the top
Now delete spool printer and driver files
In safe mode, delete the spool printer and driver files. To do this, start Microsoft Windows Explorer, and then delete all the files and the folders in the following two folders (where C: is the drive where you have Windows XP installed):
C:\Windows\System32\Spool\Printers
C:\Windows\System32\Spool\Drivers\w32x86
Back to the top
Next, edit the registry
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
First, remove Windows NT subkeys
Remove the potentially problematic registry entries for Windows NT x86 service subkeys. These may have been installed by third-party printer setup programs and may be interfering with the print spool service. Use the following steps to keep the drivers, print spools, and registry entries that came with Windows on your computer and remove all others that may be causing issues.
Start Registry Editor. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
Locate and expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86
View the list of subkeys (subfolders). There should only be the following subkeys:
Drivers
Print Processors
If there are any subkeys other than the subkeys that are listed in step 2, follow these steps:
On the File menu, click Export.
In the File Name box, type the name that you want to use for this key, such as WindowsNTx86regkey, and then click Save.
NoteYou can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86
registry key to restore the key if you experience any issues after you complete this procedure.
Delete all the subkeys other than the subkeys that are listed in step 2. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when you are prompted to confirm the deletion.
Second, remove registry entries for printer drivers
Remove the potentially problematic printer driver subkeys, which may be interfering with the printer you want to use. These may have been installed by third-party printer setup programs. Use the following steps to keep the printer driver and registry entries that came with Windows on your computer and remove all others that may be causing issues.
1.Start Registry Editor if it is not open. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
2.Locate and then expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\DriversThe registry entries for the printer drivers that are installed on the computer are stored in the Version-x subkey or subkeys, where x is a number (typically 2 or 3).
3.Export the Version-x subkey or subkeys. To do this, follow these steps:
a).On the File menu, click Export.
b).In the File Name box, type the name that you want to use for this key, such as print driver, and then click Save.
4.Expand the Version-x subkey or subkeys, and then delete the printer driver entries. To do this, right-click each printer driver subkey, and then click Delete. Click Yes when you are prompted to confirm the deletion.
Third, remove registry entries for default print monitors
Remove the potentially problematic print monitor subkeys, which may be interfering with the printer you want to use. These may have been installed by third-party printer setup programs. Use the following steps to keep the print monitors and registry entries that came with Windows and remove all others that may be causing issues.
Start Registry Editor if it is not open. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
View the list of subkeys. There should only be the following subkeys for the default print monitors:
1.BJ Language Monitor
2.Local Port
3.PJL Language Monitor
4.Standard TCP/IP Port
5.USB Monitor
If there are any subkeys other than the subkeys that are listed in step 1, follow these steps:
a).On the File menu, click Export.
b).In the File Name box, type the name that you want to use for this key,such as MonitorsRegkey, and then click Save.
NoteYou can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience any issues after you complete this procedure.
Delete all the subkeys other than the subkeys that are listed in step 2. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when you are prompted to confirm the deletion.
Exit Registry Editor.
If you have a printer attached to the computer, disconnect the printer cable from the computer, and then restart the computer.
Back to the top
Now verify that the print spooler service is running
Verify that the print spooler service is running. To do this, follow these steps:
1).Click Start, right-click My Computer, and then click Manage.
2).Expand Services and Applications, and then click Services.
3).In the details pane, right-click the Print Spooler service, and then click Start (if it is stopped).
Exit Computer Management.
Finally, add a printer and print a test page
If you have a printer attached, reconnect the printer cable to the computer, install the printer by adding it to the computer through the Add Printer Wizard, and then try to print a test page. To install the printer you want, follow these steps:
1.Click Start, and then click Printers and Faxes.
2.Click Add a printer. The Add Printer Wizard starts.
3.Follow the instructions in the Add Printer Wizard to install the printer that you want.
4.Print a test page to make sure that you can print.
Monday, 25 January 2010
Task Manager has been disabled by your administrator" error message
When you try to open Windows Task Manger, the following error may appear: "Task Manager has been disabled by your administrator".
Change the Task Manager Option through the Run line
Click on Start, Run and type the following command exactly and press Enter
REG add HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr /t REG_DWORD /d 0 /f
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